New HAZUS Help system ...
Updated May 6, 2010
FEMA is updating the HAZUS Help system ... transitioning over to using the ManageEngine ServiceDesk, a commercial web-based help desk software package to manage things.
FEMA has prepared 3 Flyers describing the new HAZUS Help Desk and Technical Support System, Click Here ...
To use the new HAZUS Help system you will need to FIRST establish a user name and password. To register, send an email to: firstname.lastname@example.org or call 1-877-283-8789 .
On-line entry to the new HAZUS Help Desk is at https://support.hazus.us.
It is unfortunate that this registration process is needed but this is how the ManageEngine ServiceDesk tracks users and help requests.
No doubt FEMA’s intentions are good but experience has shown that just updating to new help-desk tracking software will not solve anything unless the underlying HAZUS Help system is also updated … time will tell.
HAZUS.org has confirmed that the Registration process is working and is easy to use and the user interface of the ManageEngine ServiceDesk appears to be straightforward, at least at first glace.
Labels: HAZUS Help