Monday, August 22, 2011

HAZUS Helpdesk now working with the FEMA Map Information eXchange (FMIX)

The following is from a FEMA email sent out on Monday Aug 22nd at 06:56AM PDT

TheHAZUS Program is implementing an improvement in its user support processes that we’d like you to know about. While the HAZUS Helpdesk ( is still the main source of providing HAZUS user’s with technical support, we are pleased to announce a new partnership with FEMA’s Map Information eXchange (FMIX) to provide additional telephone support. The new partnership with the FMIX will give HAZUS users the ability to speak directly with a support representative during normal business hours to follow up on Helpdesk tickets, receive assistance in using the Helpdesk, or get answers to general questions about HAZUS.

The toll free phone number for HAZUS technical support (1-877-283-8789) has not changed. Starting on Monday, 8/22/11 calls to that number will be automatically redirected to the FMIX. Users can also reach the FMIX directly by calling 1-877-FEMA MAP (1-877-336-2627). FMIX hours of operation are Monday through Friday, 8:00 am until 6:30 pm Eastern Standard Time (Eastern Daylight Time). Self-service options are also available 24 hours a day, seven days a week.

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